At Maxiom Group, many of our client companies are making the transition from drug development to commercial operations. Among other things, this often involves significant growth and change in the IT group. What could once be managed on a very informal basis must now become well defined and disciplined IT processes. IT managers in this situation often experience great difficulty in creating these new and formal processes essentially from scratch. We also find that this is as true for the SaaS or hosted services as it is for the traditional on-premises environments.
According to Wikipedia; “The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management that focus on aligning IT services with the needs of the business. ITIL is published in a series of five core publications, each of which covers a lifecycle stage. ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.”
We have helped many of our BioPharma clients utilize the ITIL libraries as a starting point when designing and implementing new IT business processes. We start with ITIL as a comprehensive reference model, and then adjust it to fit any particular requirements that a specific company may have. After a review and further collaboration from key stakeholders, IT managers have an implementable process design for their commercial future as a much larger organization.
The key is to remember that ITIL is a reference model with which you start – don’t just grab and use it. Leverage its value as a starting point and use your knowledge of your own company to quickly create comprehensive business processes.
When designing new IT processes, ITIL can get you 80% of the way there, and your adjustments and collaborations will do the rest. And the best part is that it’s available to all on-line.