Management Team

Collaborative’s management team includes some of the industry's most talented business and technology professionals. They leverage their marketplace acumen collectively—instilling a focus on superior quality throughout the organization. This measured approach has led to expansion into increasingly strategic markets and continuous profitable growth.

William C. Robichaud, Sr. - Founder, President and CEO

As founder, president and chief executive officer, Bill is charged with growing the company and establishing it as a premier provider of business and technology services for leading organizations in New England and beyond. In just eleven years, he has seen the organization he founded grow from a single employee—himself—to a powerhouse with over 200 employees. Along the way, he has directed profitable expansion into strategic new markets. Bill has more than 20 years of information systems experience, including substantial consulting, recruiting, sales and management expertise. In 1984, Bill began his consulting career at Computer Assistance, which was later acquired by Coopers & Lybrand (now PricewaterhouseCoopers). He ascended quickly, from Programmer/Analyst to Project Manager. Within eight years, he became a Branch Manager. In 1992, Bill joined Catalyst Consulting, where he eventually became Vice President of Sales. In 1996, Bill became Managing Partner of Business Technologies (now part of Exodus Communications); his responsibilities in that role included sales and staffing for the entire firm. In addition, Bill has contributed to and been featured in several business and industry publications, and authored a chapter of Inside the Minds: CEO Leadership Strategies, from Aspatore Books.

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Christine Flot - Director of Finance

As Collaborative’s Director of Finance, Christine is focused on optimizing cash flow, streamlining financial processes, enhancing productivity, introducing process improvements, and implementing technology solutions. Prior to joining Collaborative, Christine was the Finance Director of ATC Associates, an environmental professional services firm with over 65 offices across the US. With over 25 years of progressive accounting experience in insurance, manufacturing, retail and professional services companies, Christine has attained a broad array of knowledge with developing accounting policies and procedures, implementing accounting system and financial and governmental audits.

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John Greene - COO

John Greene is Collaborative’s Chief Operating Officer. He is a highly accomplished executive with experience in operations and implementation, financial management, product management, strategic positioning and planning, business process improvement and technology development and support. John has been a client of Collaborative, as well as a close friend of the firm for years, providing guidance and direction through much of Collaborative’s growth. Before John officially joined Collaborative in 2010, he held multiple roles at Fidelity over a 20 year span, including Fidelity Investment Institutional Services, Public Sector services, Tax exempt Services, Employer Services Company and Devonshire Investors – Global Solutions, Inc. His experience at Fidelity also includes over 10 years on senior management teams and includes over 8 years in consulting with Keane, Inc.

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Cynthia Cunha - Director of Human Resources

Cindy has over 13 years of experience in the human resources field with a focus on benefits management, employee relations and payroll. She is currently responsible for overseeing the human resources function at Collaborative Consulting. Prior to Collaborative, she was a Benefits Specialist at Datex-Ohmeda and a Human Resources Representative at Team Enterprises. She has been PHR certified since 2007 and is a member of the Society for Human Resource Management, World at Work and the American Payroll Association.

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Walter R. Kuketz - Senior Vice President and CTO

Walter is a pragmatic technologist and is committed to applying technology for business value and advantage. He is a co-founder and board member of Collaborative Consulting. He has defined Collaborative’s flagship performance engineering methodology and continues to work with the team to expand its capabilities and services. Walter has extensive experience in the design and execution of benchmarks for client/server and Web-based applications. Most recently, he has added Cloud based performance testing and monitoring, and has helped clients define their performance engineering organizations. A key service he provides to clients is establishing a Performance Engineering Center of Excellence. He has worked across many different industries; CPG, Financial Services, and Utilities, using performance engineering practices to help clients deliver an outstanding customer experience on websites. Walter assists with the evolution of the companies services by working with services leads, participates in the sales process, and continues to be part of the delivery team on a number of accounts. He is active in thought leaderships including creating whitepapers, presenting at conferences and participating and moderating on panels and in industry blogs. Walter is an active participant with industry groups, including the National Computer Measurement Group and the Greater Boston CMG. Before joining Collaborative, Walter was a partner in CSC’s technology services group, where he served as competency leader for the national performance engineering practice.

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Heather Morris Kyer - Senior Vice President of Business Development

As the leader of Collaborative’s Business Development team, Heather has a consistent record of outperforming sales quotas, developing new business, building strong client relationships, and effectively managing time, teams, and territories. With 20 years in the IT services space, Heather has extensive experience in collaboratively designing, recommending, and implementing technology solutions to best fit our clients’ unique circumstances. Prior to joining Collaborative, Heather spent ten years as Vice President of CIBER’s New England operation where she managed all sales, marketing, and delivery operations for a $30M business unit delivering projects, staffing resources, and outsourced IT solutions; from application development and maintenance; managed services; on- and off-shore outsourcing; infrastructure, architecture, and support, to IT operations. Heather is a graduate of Boston College.

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John Williams - Senior Vice President of Services

John leads Collaborative's Industry and Services Practice. He maintains a special focus on information management, an area in which he has over two decades of relevant experience. John has spent a large portion of his career helping high-profile companies rein in information and use it to create immediate, long-term business advantage. John has extensive systems development and integration experience, and is an expert in data management, data warehousing, database design and architecture. He has developed solutions for companies in many different industries including Financial Services, Life Sciences, Retail, Consumer Goods, High Tech, Utilities, and State Government. Prior to joining Collaborative, John was Director of Technology at NerveWire, and before that, a Partner with CSC Consulting, where he directed the development of the National Data Warehousing Practice. He is an engaging and highly sought-after speaker, and frequently publishes thought leadership materials, such as white papers and trade magazine articles.

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